Privacy Policy

Last updated: May 19, 2025

This Privacy Policy describes how Hormora (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from tryhormora.com (the “Site”), or otherwise interact with our services (collectively, the “Services”). By using our Site, you agree to the terms of this Privacy Policy.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes to our practices or for legal or regulatory reasons. The latest version will always be posted on this page, with the “Last updated” date revised accordingly.

Contact Information

Hormora
46-E Peninsula Center, Suite 524
Rolling Hills Estates, CA 90274
United States
Phone: (310) 853-2724‬
Email: support@tryhormora.com

Information We Collect

We collect personal information to provide and improve our Services. The type of information we collect depends on how you interact with our Site.

Information you provide directly:

  • Contact details (name, address, phone number, email)

  • Order information (billing, shipping, and payment details)

  • Account details (username, password, preferences)

  • Messages or inquiries sent to our customer support

Information collected automatically:
When you visit our Site, we automatically collect certain information about your device and activity using cookies, pixels, and similar technologies. This may include your IP address, browser type, device information, and interactions with our Site.

Information from third parties:
We may receive information about you from third-party partners, such as Shopify (our e-commerce platform), payment processors, analytics services, and advertising partners.

How We Use Your Information

We use personal information for the following purposes:

  • To process payments, fulfill orders, and manage your account

  • To communicate with you about your purchases, returns, or inquiries

  • To send promotional messages (if you’ve opted in)

  • To improve our Site, products, and services

  • To prevent fraud, protect our systems, and comply with legal obligations

We never sell your personal information for money.

Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience and understand how our Site is used.
You can manage or disable cookies in your browser settings, but some features may not function properly without them.

For details about Shopify’s use of cookies, visit:
https://www.shopify.com/legal/cookies

Our Site also supports the Global Privacy Control (GPC) signal, which allows you to opt out of certain data uses such as targeted advertising.

Sharing of Personal Information

We may share your information with trusted third parties to help us operate our business, including:

  • Shopify (to host and power our store)

  • Payment processors (to securely handle transactions)

  • Fulfillment and shipping partners

  • Marketing and analytics partners

We only share what is necessary and require our partners to keep your data secure and confidential.

Third-Party Websites

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before sharing any personal data.

Children’s Privacy

Our Services are not intended for children under 16 years of age. We do not knowingly collect personal data from children. If you believe your child has provided us with information, please contact us to request its deletion.

Security and Retention

We use reasonable administrative, technical, and physical safeguards to protect your personal information.
However, no method of transmission over the internet is completely secure.
We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Your Rights

Depending on where you live, you may have the right to:

  • Access or request a copy of your personal data

  • Request correction or deletion of your information

  • Withdraw consent for marketing communications

  • Object to or restrict certain processing activities

  • Request data portability (transfer of your data to another provider)

To exercise these rights, contact us at support@tryhormora.com.
We may request additional information to verify your identity before fulfilling your request.

We will not discriminate against you for exercising your privacy rights.

International Data Transfers

Your information may be processed outside of your country of residence, including in the United States.
When transferring data from the EU/EEA or UK, we rely on approved transfer mechanisms such as the Standard Contractual Clauses to ensure adequate protection.

Complaints

If you have concerns about our handling of your personal information, please contact us first.
If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

Data Controller

For the purposes of applicable data protection laws, Hormora is the data controller of your personal information.